💸 Refund & Returns Policy

Effective Date: 6 April 2025
Last Updated: 6 April 2025

At Do Better Digital, we create websites, strategies, SEO campaigns and all kinds of digital brilliance — not physical products you can pop back in a box and drop at the post office.

That means our refund policy is a little different than, say, The Iconic.
Let’s break it down.

1. What You’re Paying For

Our services are time-based, skill-heavy, and fully tailored. You’re not buying a template. You’re buying:

• Expertise

• Strategy

• Words, designs, and digital magic

• The kind of work that lives rent-free in your browser tabs

And we pour actual human hours into every piece. So once we start? That work is happening, and the invoice is legit.

2. Refund Eligibility

❌ No Refunds For:

• “I changed my mind”

• “I forgot to send content for 2 months”

• “My cousin said they could do it cheaper”

• “I thought SEO would fix my marriage”

✅ Refunds might be considered if:

• We haven’t started the work yet

• Something wild and unexpected happens (on our end)

• You paid in full and cancel before kickoff

In those rare cases, we’ll calculate a fair refund based on what’s been done. No stress, no drama — just honesty.

3. Deposits = Commitment

All deposits are non-refundable. That’s because:

• We’ve blocked out time in our calendar

• We’ve started research, planning or onboarding

• We’ve emotionally committed to your brand colours

If you ghost after paying a deposit, we’ll assume the project’s off. Sad face.

4. Monthly Services (Hosting, SEO, Ads)

These are billed in monthly cycles.

If you’re cancelling:

• We need 14 days’ notice before the next billing date

• We don’t offer pro-rata refunds

• We can pause a service if you need to hit the brakes

We’re flexible — but fair. Just keep us in the loop.

5. Client Delays = Project Limbo

We get it — life happens. But if you disappear for 30+ days:

• We may archive the project

• A restart fee might apply

• We won’t be chasing you down like a clingy ex

Let us know if you need a pause. We don’t bite.

6. Disputes & Chargebacks

Please talk to us before pulling out the ol’ bank dispute button. We’re friendly, and we will work with you if something’s off.
Chargebacks hurt small businesses (like us), and we’d rather solve things like humans.

7. Contact Us About Refunds

Think you’re eligible? Confused? Want to rant about your ex-web designer?

Reach out. Nicely.

Do Better Digital
📧 hello@akdm.com.au

TLDR

Our services aren’t off-the-shelf. They’re handcrafted, high-skill, and digital AF.
We’re not trying to be harsh — we just want to protect the time, effort, and energy that goes into every project.

And if you want a refund on this refund policy? That’s a hard pass, sweetheart.