⚙️ Service Terms & Conditions

Effective Date: 6 April 2025
Last Updated: 6 April 2025

Let’s keep this simple: you’re hiring Do Better Digital to do something awesome — maybe build a website, run your Google Ads, write some clever copy, or optimise your SEO.

In return, we promise to be straight-up, hard-working, and annoyingly good at what we do. These are the ground rules for how we work together — no jargon, no crap.

1. Quotes, Projects & Getting Started

When you accept our quote or proposal (verbally, by email, or by paying an invoice), you’re agreeing to this page and everything on it. This locks us both into a working relationship based on mutual respect, creativity, and good snacks.

2. Payments & Invoices

• Our quotes are valid for 14 days.

• A deposit (usually 50%) is required before we start work.

• Remaining balance is due before final delivery — or as otherwise agreed.

• Our invoices are due within 7 or 14 days (you’ll see it on the invoice).

Late Payment?

We hate awkward emails. But if it drags on, we may:

• Charge a late fee (5% per week)

• Pause work until payment is made

• Cry gently into our tea

3. Timelines & Deliverables

We set clear milestones and expected timelines upfront.
BUT — we’re not magicians (well, not entirely), and we need your help to keep things moving.

You agree to:

• Provide content, images, and feedback when asked

• Be reasonably available

• Tell us if you’re going on leave so we don’t chase ghosts 👻

If you ghost us for 30+ days, we may archive the project or charge a restart fee. Fair?

4. Scope Creep = Nope Creep

What’s included is what’s outlined in your quote or proposal. If you suddenly want new pages, a rebrand, or decide to start a podcast — we love the ambition! But that’s a new job.

Extra requests = extra cost.

We’ll always chat it through with you before adding it to the invoice.

5. Revisions & Feedback

Most projects include 1–2 rounds of revisions (you’ll see this in your quote).
We LOVE feedback. But endless tweaks, perfectionism spirals, or “just one more little thing” cycles aren’t sustainable.

We’ll keep things tight and tidy, and ask you to batch feedback so no one loses their mind.

6. Cancellation & Refunds

You can cancel anytime (we’re not clingy), but:

• Work already completed will be invoiced

• Deposits are non-refundable

• Refunds are at our discretion (see Refund Policy)

We also reserve the right to walk away if communication breaks down, payments go MIA, or the vibe goes toxic.

7. Ownership & Intellectual Property

Once your final invoice is paid, you own:

• The finished product

• Your website, graphics, or ad copy

• Any assets created for you

We keep the right to showcase the work in our portfolio (unless you ask us not to — we’re cool about it).

8. Confidentiality

We don’t gossip. Ever. Your ideas, info, and data are kept private.
You’re welcome to sign a non-disclosure agreement (NDA), but honestly, we’re better than most NDAs.

9. Legal Stuff (The Boring Bit)

We don’t guarantee specific outcomes. Marketing isn’t maths.
We do promise:

• To follow best practice

• To work in your best interest

• To treat your project like we’d treat our own

10. Questions? Problems? Freaking out?

We’re people people. If something’s off, let’s talk about it.
Email hello@akdm.com.au and we’ll find a solution faster than you can say “scope creep.”

Be clear. Be kind. Pay on time.
And let’s make something bloody brilliant together. 💻💛